Return & Refund Policy

At LAGOM, every hammock is handwoven to order or shipped from limited stock in our workshop in Georgia. We want you to be completely happy with your purchase. This policy explains your rights under EU/EEA consumer protection law when shopping with us from Norway, Sweden, or anywhere in the European Economic Area, and how the return process works in practice.

Under the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason and without any penalty other than the return shipping cost described below.

This 14-day period begins on the day you (or someone you nominate, other than the courier) physically receives the goods.

To withdraw from your purchase, you may:

• Email us at shop@lagom-hammock.com with your order number and a clear statement that you wish to withdraw, or
• Use the withdrawal form provided at the bottom of this page.

You only need to send us this notice before the 14-day period expires — you do not need to have already returned the item by that point.

Once you've notified us of your withdrawal, you have a further 14 days to send the item back to us.

For your return to be accepted, the hammock must be:

• Unused, unwashed, and free of odors (e.g. smoke, perfume, pets)
• In the same condition as received, with no damage caused by use
• Returned with its original packaging and any tags or labels still attached, where possible
• Accompanied by your order confirmation or proof of purchase

We recommend photographing the item before you pack it for return, in case any dispute arises about its condition.

We may reduce the refund if the item shows signs of use beyond what is necessary to establish its nature and characteristics.

Because our hammocks are handwoven and shipped directly from our workshop in Georgia, return logistics work a little differently than with a local retailer:

• If you are withdrawing for a reason of personal preference, you are responsible for the cost of returning the item to us.
• Before sending anything back, please contact us at shop@lagom-hammock.com — we will confirm the correct return address and help you find the most affordable shipping option.
• If the item is faulty, damaged in transit, or not as described, we cover the full cost of return shipping (see Section 6).

Once we receive and inspect the returned hammock, we will notify you by email whether your refund has been approved.

If approved:

• We will refund the full price you paid for the item, including the original standard delivery cost you paid at checkout (if any).
• The refund will be issued to your original payment method within 14 days of either the date we receive the returned item, or the date you provide proof that you've shipped it back to us — whichever is earlier.
• Your bank or card provider may take a few additional business days to show the refund in your account.

If your hammock arrives damaged, defective, or different from what you ordered, this is not covered by the standard withdrawal process above — you're entitled to a free remedy under statutory consumer guarantee rights.

Please contact us within 14 days of delivery at shop@lagom-hammock.com with your order number, a description of the issue, and clear photos showing the damage or defect.

We will arrange a free return, and offer a full refund, replacement, or repair, at your choice, along with covering all return shipping costs.

The following items are excluded from the standard right of withdrawal, in accordance with Article 16 of the EU Consumer Rights Directive:

• Custom and personalized hammocks — including items made with custom monograms, embroidery, engraved wood details, or bespoke color/fabric combinations made specifically to your order — cannot be returned unless faulty.
• Gift cards, if applicable.

If you wish to cancel an order that has not yet shipped, contact us as soon as possible at shop@lagom-hammock.com. If your order hasn't yet entered production or shipping, we will cancel it and issue a full refund at no cost. Once an order has shipped, the standard withdrawal and return process above applies instead.

We don't process direct exchanges. If you'd like a different color, size, or style, please return your original item following the process above and place a new order for the item you'd prefer.

(You do not have to use this form, but you may if you find it convenient.)

If anything in this policy is unclear, or you'd like help with a return, we're happy to talk it through — reach us at shop@lagom-hammock.com.